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Privacy Policy

Effective Date: December 12, 2025

At Rufy.care, your privacy matters. This policy explains how we collect, use, and protect your personal data when you use our platform.

1. What We Collect

a. Information You Provide

  • Name, phone number, email address
  • City and nationality
  • Profile information (e.g. bio, experience, skills)
  • Photos, ID documents, and videos (for caregivers)

b. Automatic Data

  • IP address, device info, browser type
  • Pages visited, time spent on the platform
  • Referral source (how you found us)

2. How We Use Your Data

  • Create and manage your account
  • Help families and caregivers connect
  • Improve the user experience
  • Communicate with you (e.g. updates, support)
  • Verify identity and prevent misuse
  • Show relevant content based on your preferences

We do not sell your data or use it for third-party advertising.

3. Who Sees Your Data

  • Families: can see caregiver profiles, including bio, work experience, and photos. Contact details and videos are only visible to paying members.
  • Caregivers: can view general platform content but do not see family personal details unless contacted.
  • Team Members: our small team may access your data strictly to provide support, verify profiles, or improve safety.

4. How We Protect Your Data

  • We use secure servers and encrypted connections
  • Access is limited to authorized personnel
  • Sensitive documents (like IDs) are stored securely
  • We regularly monitor for threats or misuse

5. Your Rights

You can:

  • Access or edit your personal information
  • Request deletion of your data at any time
  • Withdraw consent for communication or data storage (but this may limit your ability to use the platform)

To request data changes or deletion, email us at: support@rufy.care

6. Cookies & Tracking

We use cookies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze platform usage for improvements

You can disable cookies in your browser, but this may affect functionality.

7. Legal Compliance

We comply with relevant data protection regulations in Saudi Arabia. We may share your information only if required by law, such as with government agencies or legal authorities.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make major changes, we'll notify you clearly on the website.

9. Contact Us

If you have questions about your privacy or this policy, contact:

📧 support@rufy.care